1. CANCELLATIONS & REFUND POLICY

 

Bookings cancelled more than 6 hours before the session start time will be fully refunded.

Cancellations made within 6 hours of the scheduled start time are non-refundable, regardless of reason (weather, change of plans, etc.).

No-shows will not be refunded.

Sessions may be postponed or cancelled at our discretion due to extreme weather, safety concerns, or unforeseen operational issues. In such cases, we will offer a full refund or reschedule.

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2. HEALTH & SAFETY GUIDELINES

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By participating, you acknowledge that sauna bathing and optional cold plunging involve exposure to high temperatures, humidity, and potential stress on the body. All use is at your own risk.

 Health Conditions

If you have any underlying medical conditions, including but not limited to cardiovascular issues, respiratory problems, high/low blood pressure, epilepsy, or if you are pregnant, you must consult your GP before using the sauna.

Use of prescription drugs, recreational substances, or alcohol may affect your safety. We reserve the right to refuse entry to anyone under the influence.

 Age Restrictions

Users must be 16 years or older to use the sauna without supervision.

Those aged 13–15 must be accompanied by a responsible adult.

Children under 13 are not permitted to use the sauna for health and safety reasons.

 

Cold Plunge

Any cold plunge - Our portable unit,  the ocean or nearby water is entirely at your own risk.

You are solely responsible for knowing your swimming ability and how your body responds to cold water exposure.

Jewellery & Burns

Please remove all metal jewellery before entering the sauna. Metal can heat quickly and may cause burns.

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3. SAUNA ETIQUETTE AND USE

 

 

To ensure a safe and respectful space for everyone, the following rules apply:

Shower or rinse feet using the bucket provided before entering.

Sit on a towel at all times to maintain hygiene and protect surfaces.

We recommend short sessions of 5–15 minutes. 

Do not dump water on the stove. Only gently ladle the provided sauna water onto the rocks.

Do not add essential oils, beverages, or any substances to the water or stove.

Remain hydrated—bring a water bottle and listen to your body.

Please be respectful, quiet, and inclusive. This is a shared wellbeing space.

Alcohol, smoking, vaping, drug use, and nudity are strictly prohibited.

You must get changed and vacate the sauna within your booked time slot.

Group bookings: The person making the booking accepts responsibility for ensuring all participants are aware of these rules and risks.

 

 

4. LIABILITY WAIVER

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By using ShareHeat’s sauna and cold plunge facilities, you agree to the following:

You are participating voluntarily and at your own risk.

You have read and understood the risks associated with sauna use and cold water exposure.

You waive any liability against ShareHeat Ltd, its operators, or agents for injuries, medical incidents, or property damage except in cases of proven gross negligence.

You agree to comply with all health and safety instructions issued by ShareHeat operators.

 

 

5. RIGHT TO REFUSE SERVICE

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ShareHeat reserves the right to refuse entry or remove anyone who:

Appears intoxicated or under the influence

Behaves in a disruptive, unsafe, or disrespectful manner

Poses a health or safety risk to themselves or others
No refund will be issued in these cases.

 

 

6. AGREEMENT

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By making a booking, you confirm that:

You and all participants have read, understood, and agreed to these terms.

You accept full responsibility for the safety of yourself and your group.

You release ShareHeat Ltd from liability as outlined above.

 

 

Any Questions?
Contact us at: team@shareheat.co.nz  Visit: www.shareheat.co.nz